Los Altos Customer Reviews
We are proud to serve the Los Altos community and value the feedback from our customers. Here are some of their experiences with our team.
“When our Sub-Zero freezer started leaking late Sunday, I thought I’d lose hundreds in food. These guys answered at 10 PM and had the issue fixed before midnight. Professional and polite—felt like a real neighbor stopped by instead of a large franchise. Will recommend to everyone on Jordan Ave!”
“Our Sub-Zero fridge sensor failed just before a weekend dinner party. The technician arrived 40 minutes after my call—with the right part! A+ service and super friendly. They even tidied up after the repair was complete. Absolutely fantastic response time.”
“Everything from booking to repair to follow-up was smooth. Had a weird electrical issue on our Pro 48—diagnosed and fixed same day. It is so comforting to know real Sub-Zero experts are local in Los Altos. I can’t recommend them enough.”
“Our undercounter fridge quit during the heat wave. Fast diagnosis and real advice—they explained everything in plain language and fixed it in less than an hour. The technician was knowledgeable and respectful of our home. Thank you for saving our groceries!”
“Very responsive! Called for a wine cooler fix and got honest answers and a same-day appointment. The pricing was transparent and fair, with no surprises. Definitely my go-to team for any Sub-Zero issues in the future. Highly recommended for their professionalism.”
“Great communication. The technician texted with real-time updates when traffic slowed things down, which was much appreciated. He fixed my Sub-Zero freezer and even gave me some useful tips to avoid future problems. This is how customer service should be.”
Experiencing an issue with your Sub-Zero?
Join our long list of satisfied customers in Los Altos.